Job Title: Assistant Manager

Location: Leinster

Salary: €45,000+

Reference: LMF1670

We have a lovely opportunity with this retail destination for a hotel Guest Relations / Front Office professional who is looking to gain experience outside of the hospitality industry. The Assistant Manager is responsible for helping to ensure an outstanding customer experience to a five star standard. Key role responsibilities include:

  • Assist in ensuring all company strategies are implemented regarding hospitality and guest services.
  • Lead by example, acting as ambassador of hospitality and guest service delivery.
  • Ensure that all front of house teams offer an excellent standard of welcome and customer care to all visitors.
  • Regularly partner with other department teams to ensure that hospitality standards and services are delivered properly and consistently.
  • Contribute in shaping and establishing critical Hospitality/Service measures, ensuring that the team understands these standards and the part they play in delivering on these.
  • Own, oversee and diligently manage customer complaints and customer feedback to ensure that all comments are dealt with appropriately and feedback is collated and reported to the business in a programme of continuous improvement.
  • Identify and communicate opportunities for the introduction of new services.
  • Work closely with the Retail and Marketing teams to effectively plan for all key trading/calendar events and peak periods, ie Easter, Christmas, Chinese New Year etc.
  • Manage and monitor KPI performance of gift card sales.
  • Support the operation of all guest services.
  • Weekly communication to the team of KPI’s, ensuring that all staff understand their role in delivering them.
  • Ensure security standards are met and adhered to at all time.
  • Ensure the department is fit to audit and provide an auditable trail facility.
  • Plan and deliver department budget, manage the payroll budget, taking appropriate action to ensure cost effectiveness, as and when required.
  • Consistently manage and review the performance & development of the team.

The ideal candidate will have at least three years’ experience in a guest-facing management role in a fast-paced hospitality service environment. Must be a proven people manager with strong leadership skills and proven track record of managing a large roster.

Further candidate attributes include:

  • Excellent communicator and relationship builder
  • Strong commercial acumen
  • Ability to plan, prioritise effectively
  • Able to work individually or as part of a team
  • Easily collaborates across multi-functional departments
  • Sound critical thinking skills and solution orientated
  • Demonstrates drive, resilience and flexibility
  • Flexibility in terms of working hours & pattern (including weekends and Bank Holidays)
  • Interest in and knowledge of the local area
  • Strong cultural awareness
  • Fluency in English is essential, other European language an advantage
  • Computer literate and fully competent in preparing regular reporting  

A wide arrange of benefits is available with this role including pension, life assurance, referral bonus, discounted shopping and private healthcare to name just a few.

Send in your CV today to find out more on this role!