Job Title: Assistant M&E Operations Manager

Location: Dublin

Salary: €35,000

Reference: MC1675

This popular Dublin four star hotel with strong functions business is currently recruiting an Assistant M&E Operations Manager to help ensure the smooth execution of all events (meetings, conferences, weddings etc), while delivering excellent levels of service for all guests.

Key responsibilities include:

  • Manage and motivate team, ensuring they receive all necessary training and knowledge required to deliver an excellent meeting service
  • Constantly engage with guests to ascertain the service being provided and act upon feedback 
  • Forecast and roster according to budget and business levels
  • Implement high standards and procedures
  • Maximise any sales opportunities that occur within the planning and operations stages
  • Be creative and imaginative in terms of menus, preparation and presentation
  • Motivate and create an engaging work environment within the department
  • Ensure all charges are accurate and followed through prior guest departure
  • Work closely with all other depts to ensure all meeting specifications/details are met
  • Ensure proper room set up, inspecting function rooms prior to events and checking room comfort, lighting, equipment and temperature
  • Meeting required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies
  • Achieve profit goals by ensuring that negotiated C&B rates are in line with hotel profit objectives
  • Follow up with guests to determine satisfaction, analyse feedback and establish any new strategies/procedures required to improve the guest experience
  • Ensuring that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department

The ideal candidate will have at least two years’ experience as C&B Supervisor/Manager or equivalent role within a large four star property with significant C&B business. Must demonstrate thorough knowledge of all AV/technical equipment required for meetings as well as having strong IT admin skills (reporting, forecasting wages, emails etc).

Further candidate attributes include:

  • Excellent communication, interpersonal and leadership skills
  • Excellent delegation, negotiation and people management skills
  • Be target driven and ambitious
  • Be willing to learn and develop themselves
  • Have the ability to work efficiently in a busy environment
  • Be flexible in terms of work shifts
  • Have good attention to detail
  • Be professional at all times to guests and colleagues
  • Be naturally friendly with a willingness to help exceed guests’ expectations

If you know what it takes to ensure the smooth delivery of top class events, we’d love to hear from you!