Recruitment for hospitality people

Job Title: Delegate Services Manager

Location: Dublin

Salary: €40,000

Reference: LMF965

If you are a conference and events professional looking to progress in your career, this could be the role for you!

Our client is recruiting a Delegate Services Manager to deliver registration and delegate services in an efficient, pro-active and accurate manner. Working alongside the Department Manager you will manage and deliver all aspects of delegate logistics for projects with responsibilities to include:

  • Ensuring all events follow the correct set up procedures
  • Assist the Project Manager in the setting up of new events 
  • Training & mentoring of new staff & interns
  • Management and setup of smaller events as required
  • Assist the Project Manager with Speaker Management
  • Accommodation Management
  • Managing delegate enquires and maintaining customer service
  • Liaising with the IT department regarding websites, onsite scanning etc
  • Liaising with the Graphic Design department regarding current tasks and priority of tasks
  • Liaising with Accounts regarding payments and general accounting issues
  • Exercise Credit Control on registration fees, sponsors and exhibitors income
  • Management of Conference finances
  • Timeline Management – ensuring all projects are meeting their target dates
  • Onsite prep and support at events if required
  • Working closely with third party suppliers including hotels and other vendors across multiple locations and time frames

This role requires previous conference management experience within a PCO/DMC. Virtual Conference experience would be a distinct advantage along with knowledge of conference software i.e. EventsAir/ONAir along with the following: 

  • Ability to meet agreed time paths / deadlines
  • Motivated self-starter with a passion for client care plus a commitment to delivering services to the highest level
  • Good team player
  • Strong technical/computer abilities
  • Excellent communication skills
  • Willingness to travel – mainly within Ireland but also possibly to overseas location

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