This top DMC has a great opportunity for an experienced FIT professional to lead their FIT Team and ensure the department’s efficient and profitable operation. Overall responsibilities will include leading, managing and motivating the sales & operational teams, ensuring new business/client research is regularly conducted, developing sales & market strategy and meeting all KPIs.

Main duties include:

• Supporting the Commercial Head of FIT
• Sales and team leadership and people management (recruitment & retention)
• Client & market development for new and existing markets
• Technical development: managing and improving internal systems, client interface and process development (including IT, CRM, Tourplan)
• Product development, in liaison with contracting
• Creation and delivery of agreed UK and Ireland sales & cost targets, tracking progress
• Delivery and measurement of client service levels specifically for identified key clients
• Meeting and setting of KPI’s
• Monthly reporting for trading and executive leadership
• Effective and regular liaison within and across departments and offices UK and Ireland
• Travel to UK/Dublin offices on a regular basis for team leadership responsibilities
• Flexibly support team members of the same region (and other regions where required) to fulfil their role as and when needed

The ideal candidate will be an experienced DMC/tourism professional with at least three years’ experience in the FIT market. Must be a proven team manager with effective communication, interpersonal and leadership skills, as well as demonstrating strong commercial & financial acumen.

Further candidate attributes include:

• People friendly able to connect with diverse staff, managers and management
• Detail-oriented, flexible and solution-oriented. Responsibility taker and self-motivated, a driver of improvements
• Organised, able to drive tasks through to completion for themselves and their team
• Excellent time management skills and proactive ‘can do’ attitude
• Ability to hold themselves and others to account in order to meet projects, goals and deadlines.
• IT Literate, experience of Tourplan an advantage
• Ability to multitask and delegate as and when required
• Sales and market development experience
• Ability and willingness to travel to both offices in London and Dublin as required

If you’re an ambitious, sales-driven tourism professional who is skilled at connecting with people and bringing out their best performance, we’d love to hear from you!