Job Title: Front Office Manager

Location: Leinster

Salary: €40,000

Reference: MC1738

This award-winning four star property in Co Wexford is currently recruiting a Front Office Manager to ensure a top notch guest experience is delivered for every guest.  

Key responsibilities include:

  • Ensure all guests queries are handled politely, promptly and efficiently. 
  • Ensure all reception team members are able to carry out their duties to the standards expected with the guest always to the fore.
  • Resolve any guest problems quickly, and efficiently, ensuring guest satisfaction.
  • Assist the Revenue Manager in the achievement of the rooms budget.
  • Check the float and balances of all in and out transactions across the day at the end of each shift.
  • Ensure all cash-handling and credit policies are being adhered to.
  • Conduct regularly scheduled meetings for all Front Office staff.
  • Constantly liaise with the Housekeeping department to ensure all guest requests are attended to, special requests are in place and room allocations are correct in line with SOP’s.
  • Ensure the health and safety of all guests and employees
  • Maintain working relationships and clear communications with all departments throughout the hotel.

The ideal candidate will have a minimum of two years’ experience within a Front Office management role in a quality four star establishment. Key candidate attributes include:

  • Excellent organisation, communication and interpersonal skills
  • Strong attention to detail and be extremely customer focused
  • Ability to cope well under pressure and lead by example
  • Flexible, adaptable and approachable
  • Good command of English language, written and verbal
  • Excellent leadership skills
  • Experience of HOTSOFT an advantage

Excellent package with bonus structure available to the right candidate. This role will suit an experienced hotel Front Office Manager who is looking to progress their career or an experienced Assistant Front Office Manager who is looking to take the next step.

Send in your CV today to apply for this role!