Job Title: Front Office Manager

Location: Co Dublin

Salary: €45,000+

Reference: LMF1750

This popular five star hotel in Dublin combining elegant grandeur with contemporary facilities seeks a guest-focused, career-dedicated Front Office Manager to oversee the smooth operation of the department, achieving total guest satisfaction and meeting room revenue goals.

Key responsibilities include:

  • Team management: rostering, training, supervising and motivating members, ensuring excellent standards of service are delivered at all times   
  • Interdepartmental cooperation: working closely with Engineering, Accommodation, Reservations and Duty Management
  • Initiate activities to improve guest service and efficiency in Front Office operations
  • Ensure own proficiency in all Front Office procedures to be a resource when needed
  • Analyse departmental financial reports and take corrective action and follow-up
  • Check accuracy of night audit function, including checking and revising of source of business report
  • Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue
  • Grow loyalty program, recognising all members and ensuring that every guest is invited to join
  • Work closely with Rooms Division Manager on delivering all financial KPI’s and Yield Management

The ideal candidate will have at least three years’ experience as Front Office / Reception Manager of a large 4/5 star property. Key candidate attributes include:

  • Willingness to learn and develop further
  • Ability to work efficiently in a busy environment
  • Flexibility with work shifts – weekend availability required for large events / peak periods
  • Keen attention to detail
  • Welcoming and open personality with genuine commitment to guest service
  • Positive attitude and management style
  • Driven and ambitious to inspire the team to consistently deliver and exceed service standards
  • Clear thinker with excellent communication abilities

Benefits include:

  • Upselling incentives
  • Staff discounts
  • Reward and recognition programmes
  • Refer a Friend programme
  • Free parking
  • Uniform
  • Meals on duty
  • Excellent training and development opportunities

If you are looking to further your hotel management career within a team who cares deeply about your own professional development, this could be the perfect fit!