Recruitment for hospitality people

Job Title: Front Office Supervisor

Location: Dublin

Salary: €26,000 – €28,000

Reference: CS617

Exciting opportunity for an experienced Reception Supervisor to join South Dublin Hotel team

The Reception Supervisor will ensure the smooth operation of the reception shift while on duty, supervise receptionists and will provide guests with a friendly warm welcome and departure.There are three Reception Supervisors in the hotel who work alternate shifts. Shift times will vary, and regular shifts will include 7am-3pm and 3pm-11pm. Areas of responsibility will include:

 

Front Office Operations

  • Ensuring the smooth operation of the reception desk
  • Supervising and delegating work of receptionists
  • Assisting the Front Office Manager with daily duties when requested
  • Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner
  • Delivering training and assisting in the development of the front office team
  • Communicating hotel and city services to guests
  • Balancing all financial records and reports at the end of each shift.
  • Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests
  • Communicating clearly with tour guides and organising group luggage
  • Taking messages on behalf of the guests and ensuring delivery to the guest’s room
  • Maximising room revenue at peak times by offering best rates at low times and upselling rates where possible
  • Ensuring floats are balanced at the end of all shifts
  • Completing corrections of bills when on shift
  • Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis
  • Preparing rooming lists in conjunction with reservations team
  • Routine cleaning of designated areas such as changing rooms and staff canteens as required
     

Customer Service

  • Leading by example by providing an efficient and friendly service to guests at all times
  • To follow the hotel key standards at all times
  • To provide a warm and friendly telephone service to guests
  • Handling guest complaints in a professional manner and to a 4-star standard
  • To maintain a positive, friendly attitude with both hotel guests and your colleagues
     

People Management

  • Leading and supervising the reception team while on duty
  • Ensuring that continuous training is scheduled and carried out and signed off with all members of the reception team
  • Dealing with staff issues and complaints in conjunction with the Front Office Manager and HR Manager as required

 

The successful candidate will be required to have:

  • Excellent knowledge of hotel front office operations
  • Experience leading and supervising a team
  • Strong experience using Opera
  • An excellent command of the English language
  • A demonstrated commitment to excellent customer service
  • Excellent organisational skills
  • Excellent communication and interpersonal skills
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