Front Office Manager
Location: Dublin
Salary: €40,000 – €45,000+
Reference: MC1190
We have an excellent opportunity with this luxury boutique property for a talented hotel manager with good all-round abilities and a strong background in Front Office/Reservations/Revenue. This is a hands-on role responsible for the delivery of a flawless experience to all guests from booking to departure.
Key responsibilities:
- Ensure the smooth daily operations of the front desk and superior guest service delivery.
- Manage front office team: training & development, rotas, holidays, HR issues etc.
- Manage / monitor rates (corporates, groups, weddings, opening/closing rates etc), ensuring ideal revenue mix and profitablity.
- Monitor competitive set and take appropriate actions as required.
- Maintain up to date knowledge of Dublin events / happenings that can impact occupancy and revenue.
- Regular guest interaction including rooming guests and responding to guest feedback.
- Duty management shifts.
The ideal candidate:
- Experienced hotel manager with strong Front Office/Reservations background in a top quality property.
- Very high standards of guest service with the ability to train others to the same standards.
- Confident, effective manager, able to assume full responsibility of the property as required on duty management shifts.
- Highly organised and focussed individual.
- Systems-driven individual who can implement and monitor policies and procedures.
- Strong revenue, sales and financial acumen.
- Strong IT skills – competency in Microsoft Office, PMS, revenue tools.
- Positive can-do attitude, flexible and willing to work as part of small team.
- Good knowledge of Dublin market.
Unique benefits with this role include: daytime hours available (7am – 3pm), carpark space, and an excellent network for international development/promotion opportunities. Send in your CV today to find out more on this role!