Job Title: General Manager

Location: International

Salary: Negotiable

Reference: MC1748

Are you an experienced hotel General Manager looking for a dramatic change of scene? We have a rare opportunity with this charming and historic boutique hotel in Wyoming, USA, for a hotelier who is in possession of full US working rights.

The General Manager will be responsible for the smooth overall operation of the hotel, delivering exceptional guest experiences and achieving financial targets. This is a very hands-on, diverse role and will suit someone who is committed to leading from the front, equally at home on the floor as behind the desk.

Key responsibilities include:

Operations Management:

  • Oversee all aspects of hotel operations - front office, housekeeping, F&B and maintenance - conducting daily room & property checks.
  • Daily stand-up meetings with all employees.
  • Work in conjunction with on-site vendors to maintain positive guest experiences.
  • Assist Reception / Guest Services as needed during peak hours 
  • Assist Sales as required with follow-up calls, client tours, client entertainment, evening events etc.
  • Develop and implement policies and procedures to ensure efficient operations.
  • Monitor and manage hotel expenses, budgets and financial performance to achieve revenue and profit goals.
  • Ensure compliance with local regulations and safety standards.

Guest Services:

  • Ensure excellent service standards are maintained throughout the hotel.
  • Maintain strong floor presence with regular guest interaction mornings and evenings.
  • Address guest concerns and resolve issues promptly and effectively.
  • Monitor guest feedback and implement improvements as necessary to enhance guest satisfaction (24-hr response policy).

Staff Management:

  • Recruit, train and supervise hotel staff.
  • Foster a positive work environment, providing leadership and guidance to staff members.
  • Conduct performance evaluations and provide ongoing training and development opportunities.

Facilities Management:

  • Ensure that the hotel facilities are well-maintained and in good working order.
  • Coordinate with maintenance staff and contractors to address any repairs or maintenance issues promptly.
  • Implement energy-saving initiatives and sustainable practices to minimize environmental impact.

Financial Management:

  • Prepare annual hotel budget in conjunction with ownership, including revenue projections, expenses and capital expenditures.
  • Analyze financial reports and performance metrics to identify areas for improvement and cost-saving opportunities.
  • Control labour costs in all departments. 
  • Implement strategies to optimize revenue streams and increase profitability.

The ideal candidate will have at least five years’ experience as GM / Hotel Manager / Operations Manager or equivalent role within a quality hotel establishment. Must be a dynamic manager with proactive, "no task too small" attitude and genuine devotion to hospitality and guest service.

Further candidate attributes include:

  • Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal skills.
  • Keen financial acumen and experience with budgeting and financial analysis.
  • Knowledge of industry trends and best practices.
  • Ability to multitask, prioritize and problem-solve in a fast-paced environment.
  • Familiarity with hotel management software and systems.

Short-term accommodation can be arranged with this role. 

If you’d like the opportunity to spread the famous Irish hospitality stateside, get in touch with us today!