Job Title: Group Reservations Manager

Location: Co Dublin

Salary: €38,000 – €40,000

Reference: MC1422

This Irish hotel group proudly features a vast portfolio of quality properties all across the island of Ireland. They now require a Group Reservations Manager to ensure the delivery of a top class reservations experience for all their guests. Key areas of responsibility within this role include call centre management, systems and hotel support:

Call centre management:

  • Lead by example, maintaining a strong motivational environment through positive communication, passion and creativity
  • Train and develop the Reservations Team to ensure the constant delivery of excellent guest and customer service
  • Evaluate and motivate a bustling call centre team to ensure that all sales opportunities are maximized
  • Ensure the efficient management of the reservations department, implementing best practices and SOPs
  • Provide daily, weekly and monthly reporting as required
  • Help promote a revenue management culture

Systems:

  • Operate and manage central reservations system, including channel manager and PMS integrations
  • Assist with the solicitation and loading of rates on the sales channels 
  • Ensure all related systems are configured correctly, validated and working to full capacity

Hotel support:

  • Provide ongoing Reservations & Systems support to hotel staff and management as required
  • Maintain and develop key relationships with hotels and 3rd party partners to drive revenue performance
  • Communicate all important and relevant information to hotels

The ideal candidate will have at least two years’ experience as Reservations Manager in a 4/5 star property / hotel group call centre, hospitality qualification an advantage. Will also demonstrate/be:

  • Passionate and guest-focused with consistent, high standards of service
  • Keen problem solving skills
  • Strong organizational skills with attention to detail
  • Skilled communicator and relationship builder (fluent English written and verbal required)
  • Strong influencing skills
  • Strong systems knowledge (MS Office, PMS, channel managers, integration technology)
  • Ability to work in a fast-paced environment

Benefits with this role include:

  • Staff canteen
  • Length of Service recognition
  • Discounted hotel rooms across the whole portfolio
  • Luas tax saver commuter tickets / Cycle to Work scheme
  • In-house training dedicated to your personal development
  • Employee social events and activities throughout the year
  • Great location with easy access to public transport
  • Excellent working environment

For more on this role, send in your CV today!

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