This Irish hotel group proudly features a vast portfolio of quality properties all across the island of Ireland. They now require a Group Reservations Manager to ensure the delivery of a top class reservations experience for all their guests. Key areas of responsibility within this role include call centre management, systems and hotel support:

Call centre management:

• Lead by example, maintaining a strong motivational environment through positive communication, passion and creativity
• Train and develop the Reservations Team to ensure the constant delivery of excellent guest and customer service
• Evaluate and motivate a bustling call centre team to ensure that all sales opportunities are maximized
• Ensure the efficient management of the reservations department, implementing best practices and SOPs
• Provide daily, weekly and monthly reporting as required
• Help promote a revenue management culture

Systems:

• Operate and manage central reservations system, including channel manager and PMS integrations
• Assist with the solicitation and loading of rates on the sales channels 
• Ensure all related systems are configured correctly, validated and working to full capacity

Hotel support:

• Provide ongoing Reservations & Systems support to hotel staff and management as required
• Maintain and develop key relationships with hotels and 3rd party partners to drive revenue performance
• Communicate all important and relevant information to hotels

The ideal candidate will have at least two years’ experience as Reservations Manager in a 4/5 star property / hotel group call centre, hospitality qualification an advantage. Will also demonstrate/be:

• Passionate and guest-focused with consistent, high standards of service
• Keen problem solving skills
• Strong organizational skills with attention to detail
• Skilled communicator and relationship builder (fluent English written and verbal required)
• Strong influencing skills
• Strong systems knowledge (MS Office, PMS, channel managers, integration technology)
• Ability to work in a fast-paced environment

Benefits with this role include:

• Staff canteen
• Length of Service recognition
• Discounted hotel rooms across the whole portfolio
• Luas tax saver commuter tickets / Cycle to Work scheme
• In-house training dedicated to your personal development
• Employee social events and activities throughout the year
• Great location with easy access to public transport
• Excellent working environment

For more on this role, send in your CV today!