We are currently recruiting an Assistant Facilities Manager for this large retail space. The role is responsible for ensuring operational standards are adhered to with a focus on security, housekeeping and maintenance amongst other operational areas. This would suit an experienced Duty Manager or Facilities Manager of a large hotel / commercial property with extensive grounds.

Key responsibilities include:

• Build and maintain working relationships with the soft services management team, local security officers, emergency services, Local Authorities and Government agencies
• Ensure that agreed standard service levels are being met daily, with compliance in all areas of service delivery
• Attend monthly service level meetings with contract manager to ensure contracted levels of service are received
• Attend contract review meetings with service providers to assess service levels
• Liaise with Security manager and team leaders to ensure sufficient cover for excellent security standards even during peak trade times
• Build relationships with site managers and team leaders to ensure the team are focused and completing periodic tasks
• Support shift leader to ensure exceptional cleaning standards at all times
• Support the services rota ensuring the correct levels of resource are in place at all times including additional support for events, increased volumes and extended trading hours
• Budget management: sourcing competitive quotes prior to contract renewal in conjunction with Operations Management team
• Maintain stock levels and ordering of all necessary consumables required for cleaning and hygiene
• Effectively manage/support all areas of facilities maintenance including: planned maintenance works, reactive maintenance list, certificates, tools & equipment, ordering equipment and consumables as required, quotations for maintenance projects, supervision of works for quality assurance, maintenance team meetings, production of weekly work sheets
• Support the operations management team in effectively managing parking operations and budgets
• Health & Safety: ensure all contracted services adhere to site safety regulations, carry out contractor inductions, participate in all H&S meetings and scheduled training sessions
• Support other operational areas: waste management, landscaping, sustainability, property management & systems, ESG/corporate governance etc

The ideal candidate will have at least two years’ experience in facilities/operations/duty management within a large hospitality/commercial setting with proven track record of contractor and SLA management. Further candidate attributes include:

• BIFM or IFMA qualification in Facilities Management preferable
• Excellent in building and maintaining relationship with internal and external parties
• Event management experience preferable
• Strong experience working in a fast-moving environment
• Good knowledge of H&S
• Proven experience in budget management
• Able to work well with all levels across the business
• Demonstrate a customer-oriented mindset
• Ability to prioritize work to meet tight and multiple deadlines
• Keen eye for detail
• Able to work during opening hours from Monday to Sunday on rotation (shifts: 8am-5pm, 9am-6pm or 11am-8pm, one weekend in four)
• Fluent in English, additional European language an advantage

Excellent array of benefits with this role including pension, life assurance, income protection, private medical cover, dental insurance, discounted shopping and referral bonus to name just a few.

If you are a highly organised, multi-tasking hospitality expert who loves working in a fast-paced environment, we’d love to hear from you!