We are currently recruiting a dedicated and experienced Restaurant Manager for this private golf club. This role is responsible for overseeing the customer-facing areas and back office administration of their restaurant. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and achieving revenue and efficiency targets while fostering a positive work environment. This role reports to the Operations Manager.

Key Responsibilities:

• Ensure an efficient and friendly service for all guests.
• Maintain high levels of customer satisfaction at all times.
• Foster a positive and productive working environment for the team.
• Train staff to uphold uniform service standards and schedule regular refresher training sessions.
• Maintain cleanliness and adhere to health and safety regulations at all times.
• Handle customer complaints effectively and escalate if necessary.
• Collaborate with department managers and liaise effectively with all departments.
• Ensure all service items and consumables meet the highest standards.
• Manage stock levels, including stocking and restocking equipment.
• Understand and balance budget spend versus revenue.
• Manage staffing costs in line with pre-agreed budgets.
• Maximise all revenue streams using various selling strategies to achieve agreed gross profit percentages.
• Minimise stock waste and losses through monthly stock take records.
• Develop and review an annual and monthly plan in collaboration with the Operations Manager and Head Chef.
• Provide the Operations Manager with weekly revenue reports.
• Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
• Identify, correct, and report anomalies on POS systems in a timely manner.
• Implement staff and member policies as directed by the line manager.
• Identify and implement efficiency improvements in all operational areas.

The ideal candidate:

• Minimum of two years’ experience in a Food & Beverage management or supervisory role within a quality dining/hospitality establishment.
• Excellent communication and interpersonal skills.
• Strong knowledge of food safety and hygiene regulations (HACCP certification preferred).
• Proven leadership, team motivation and training abilities
• Competence in budgeting and cost control.

Benefits:

• A collaborative and supportive team environment.
• Meals on duty.
• Staff discounts.
• Complimentary rounds of golf.
• Professional development and training opportunities.

If you are a passionate hospitality professional looking to manage a high-quality restaurant in a prestigious golf club setting, we would love to hear from you!