Job Title: Senior Reservations Agent - Leinster
Salary: €28,000 – €32,000
This is a great opportunity for a reservations agent looking to develop in their career. There is an excellent package on offer with a great salary along with the opportunity to earn a generous bonus.
- To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
- To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
- To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
- To ensure all reservations are accepted, recorded and confirmed in accordance with Company policy and in an efficient and courteous manner.
- To ensure accurate and complete entries in the reservations system in accordance with established procedures.
- To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
The ideal candidate for this position:
- Must have previous experience in a similar role in a 4/5 star hotel,
- Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive,
- Be courteous and focused on providing a consistently high standard of service,
- Must be a team player with the ability to multi task,
- Must be standards driven and detail orientated, with the desire to progress within the luxury market,
- Maintain a professional image at all times through appearance.
Get in touch if this role is for you !