Recruitment for hospitality people

Job Title:  Senior Travel Operations Executive - Dublin

Location: Dublin

Salary: €30,000 – €35,000

Reference: CS383

In this role you will support the sales team and become the customer point-of-contact to fulfil the agreed golf vacation, with a goal of ensuring client satisfaction and future business.  

Key Responsibilities

  • Work closely with the Travel Sales Executives to efficiently takeover the detailed arrangements for confirmed Groups
  • Communicate directly with clients to answer their varying questions, make amendments to the booking as required, gathering detailed information needed for all suppliers to ensure trip runs smoothly. 
  • Liaising with suppliers (hotels, golf courses, transportation) to make and amend bookings, send detailed itineraries, room lists, checking invoices prior to payment.
  • Preparing final itinerary and information packs to send to clients
  • Complete meet and greet assignments as required from time to time
  • Seek to exploit opportunities to increase sales through upgrades and additions to client’s itineraries
  • Other actions required to satisfy the needs of the department

The Person

  • 3 years minimum experience working in the travel industry
  • Passionate about travel, tourism and customer service.
  • Ideally suited to an outgoing enthusiastic person with an excellent phone manner who is able to deal with discerning customers, with accuracy and adaptability.  
  • Must be a team player with strong service capabilities, putting the customer first. 
  • Candidates must show flexibility and a strong ability to multitask and prioritise items.
  • Excellence in attention to detail
  • A problem-solver and solution seeker
  • Comfortable using computers, with a working knowledge of Microsoft Office – Outlook, Word & Excel essential
  • Have a good knowledge of the geography of Ireland and Scotland and what the key visitor attractions are in each area. 
  • A level of interest in golf and knowledge of golf is preferred but not essential.  
  • Candidates should be fluent in spoken and written English. 
  • BA in Hospitality, Travel, Tourism, Business or similar relevant field.

If this sounds like the role for you. Please apply below with your CV in confidence.

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